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Below is a list of frequently asked questions about paysafecard top ups. If your query isn’t listed, call Customer Service and we’ll be happy to help.

How do I top up with a paysafecard?

Paysafecard is a convenient way to top up online, by SMS or by using a USSD/shortcode.

Paysafecards can be purchased at thousands of locations worldwide and paysafecards from one country can be used in another.
To find a location to buy a paysafecard near you, visit https://www.paysafecard.com

How do I top up online using a paysafecard?

Visit our Top up online page and follow the on screen steps.

Note: If you don’t remember your Vectone Mobile number, dial *105#. To check your balance, dial *102#

How do I top up by SMS using a paysafecard?

Topping up via SMS couldn't be simpler. Text PAYSAFE, your paysafecard PIN & amount to 345 (the amounts you can top up by are £5, £10, £20, £30 or £50)

You will receive a confirmation via SMS.

To check your balance dial *102#

E.g. To top up by £20 using a paysafecard whose 16-digit pin is 1234 1234 1234 1234 you would send an SMS to 345 with this message PAYSAFE 1234123412341234 20

How do I top up with a shortcode using a paysafecard?

It’s easy to use a USSD/shortcode.

Dial *141* followed by the 16-digit paysafecard PIN followed by * and the amount and # (the amounts you can top up by are £5, £10, £20, £30 or £50).

E.g. If your paysafecard PIN is 1234 1234 1234 1234 and you want a top up of £20, you will have to dial *141*1234123412341234*20#

Note: To check your balance dial *102#
 

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