Pay As You Go T&Cs

This agreement applies as between you, the User of this Website and Vectone Mobile, the owner(s) of this Website. Your agreement to comply with and be bound by these Terms and Conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these Terms and Conditions, you should stop using the Website immediately.
No part of this Website is intended to constitute a contractual offer capable of acceptance. This Agreement is deemed to occur upon our acceptance of your request for Services. You therefore are deemed to accept these terms and conditions when you use your Vectone Mobile SIM Card to access the Network.
1. Definitions and Interpretations 
In this Agreement the following terms shall have the following meanings:
Account means collectively the airtime account and the online websitefacility My Vectone that we use to record your Multifunctional Top-up Vouchers and Charges; the Personal Information, Payment Information and credentials used by Users to access Paid Content and / or any communications System on the Website;
Additional Services are services that we offer which incur Additional Charges. The Additional Services include promotional offers (offered from time to time), Roaming and any other additional service that we may offer which incurs an Additional Charge. These Additional Services are not included with the Basic Service and will be added to the Services when you request them, or where we do not require you to request them, when you use them.
Additional Chargesmean the additional cost that you will be charged. The Additional Charges and terms and conditions for Additional Services are available on our website and can also be obtained from our Customer Services Team;
Agreementmeans the agreement between you and us for the services which these terms and conditions apply to;
Basic Services means the services we supply to you other than Additional Services including but not limited to call and messaging services that we provide using the Network;
Call Credit Transfer means the service "Call Credit Transfer" (CCT) as defined on our website;
Carrier means any third party responsible for transporting purchased Goods from our Premises to customers;
Charges are the charges applicable for providing the Service including, but not limited to, usage and service charges and the charges applicable for any Additional Services that you order from us or use;
Consumer means a person acting for purposes outside his/her business;
Content means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Website;
Contract means the contract between you and us for the sale and purchase of Goods and Services incorporating these terms and conditions;
Credit means credit recorded against a Multifunctional Top-up Voucher;
Customer Services Team means the support team who will be able to deal with any queries or questions relating to the Goods and Services as set out in our Website. Contact details are set out in clause 11;
Equipment is any equipment you use to access the Services where that equipment is approved for use on the Network by us;
First Top-Up means the first time you Top-Up on your SIM Card which was included in your Starter Pack. For the avoidance of doubt any preloaded Credit on your SIM Card does not include the definition of First Top-Up;
Goods mean the goods you agree to purchase from us, including but not limited to Multifunctional Top-up Vouchers, which goods give access to the Services;
Merchant means Vectone Group companies collecting payments on behalf of Vectone Mobile Belgium SPRL
Multifunctional Top-up Voucher is a payment mechanism that we permit you to purchase and thus use the Services which may be purchased in physical or electronic form;
My Vectone means the online facility available on our website where you can check your Account including call history, cost of calls, duration of calls, payments and other personal details;
Network means the mobile communications network we use to provide you with the Services;
Number means the mobile telephone number we assign to you or which you port to us;
Payment Information means any details required for the purchase of Goods from this Website. This includes, but is not limited to, credit / debit card numbers, bank account numbers and sort codes;
Personal Information means information we hold about you that you provide to us or which we collect whilst providing the Service to you and includes but is not limited to personal data and traffic data;
Promotional Terms and Conditions means the additional terms and conditions that relate to any promotional offers that we offer from time to time and as set out in Clause 24;
Roaming means making and receiving calls and SMS whilst abroad via a local network operator; This is an Additional Service therefore Additional Charges will apply;
Servicesmean the Basic Services and any Additional Services that we provide to you which you access using a Vectone Mobile SIM; My Vectone and collectively any online facilities, tools, services or information that Vectone Mobile makes available through the Website either now or in the future;
SIM Card a subscriber identity module (SIM) stores data for GSM mobile users such as numbers, personal security keys and stored messages;
Standard Tariff is the tariff that is charged after First Top-Up of the SIM Card in Starter Pack;
Starter Pack means a SIM Card and information that you have purchase either online or from a retail outlet. The SIM Card Starter Pack you choose to purchase may or may not have preloaded Credit on it;
Starter Pack Tariff means tariff rates which is charged on a Starter Pack until after First Top-Up is credited to the SIM Card thereafter the Standard Tariff will apply on the entire remaining Credit;
Systemmeans any online communications infrastructure that Vectone Mobile makes available through the Website either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;
Top-Upmeans when you add Credit to your SIM Card by purchasing through Multifunctional Vouchers, Electronic Voucher or on-line facility;
User/Users means any third party that accesses the Website and is not employed by Vectone Mobile and acting in the course of their employment;
Vectone Mobile means Vectone Mobile Belgium SPRL, a company registered in Belgium under company number 0846489504 registered office address Avenue Louise, 523, 1050 Brussels;
Vectone Mobile SIM means a SIM Card provided to you by us that remains our property and which when used with the Equipment grants you access to the Services;
Virus is a computer program that can corrupt, damage or destroy a computer system of its data without the permission and/or knowledge of the user of the system it infects;
Website means the website that you are currently using (www.vectonemoblie.be) and any sub-domains of this site (domain.https://www.vectonemobile.be/en/myaccount/login) unless expressly excluded by their own terms and conditions;
We, Us and Our means Vectone Mobile;
You and Yourmeans the Customer;
2. Agreement
a) This Agreement is formed once we accept a request for Services from you. You therefore are deemed to accept these terms and conditions when you use your Vectone Mobile SIM Card to access the Network.
b) Once the Agreement is formed, we will open an Account for you and provide you with a Number.
c) Where we provide you with a Vectone Mobile SIM we will activate it as soon as possible after the Agreement is formed.
d) You agree that by using the Services or registering a multifunctional Top-up Voucher against your Account you agree to be bound by these terms and conditions and to pay the Charges.
3.Vectone Mobile SIM
a) You agree to take all reasonable steps to prevent damage to or loss or abuse of the Vectone Mobile SIM.
b) If your Vectone Mobile SIM is lost, stolen or damaged such that it no longer allows you to access the Services you must report it to customer services as soon as possible. We may charge you for a replacement Vectone Mobile SIM.
4.Services
a) We aim to enable you to always use the Services. Unfortunately these may be affected by matters beyond our control, including but not limited to the weather, other networks and faults, or by our maintenance of the Network.
b) We will make all reasonable efforts to avoid periods of unavailability and to try and resolve any problems within our control as soon as possible.
c) We use reasonable efforts to make commercial arrangements to enable access to networks in foreign countries so the Services can be used whilst abroad (Roaming) but we cannot and do not guarantee the quality and coverage of foreign networks. Roaming is an Additional Service and additional Charges apply.
5. Charges and Payment
a) To be able to use the Services you must ensure that you have sufficient Credit. In particular you will not be able to use a Service where you have no Credit or where the amount of Credit is less than the minimum charge for that Service.
b) Minimum balance of 50ct required in order to use data.
c) As Charges are incurred they will be deducted from the Credit. Charges incurred simultaneously are deducted simultaneously. In the event that the Credit is insufficient to meet all Charges due those contracted for earlier will receive preference thus Charges for Additional Services shall be applied in the order in which those Additional Services were ordered by you and shall be applied after Charges due for the Basic Services.
d) The Charges are available online at https://www.vectonemobile.be/ and from our customer services department.
e) You must pay for the Services in advance and do this by purchasing multifunctional Top-up Vouchers. Once you register a multifunctional Top-up Voucher it, and its Credit, is recorded against your Account and Charges applied to your Account are deducted from the Credit attached to that multifunctional Top-up Voucher.
f) Where you have more than one multifunctional Top-up Voucher recorded against your Account the Charges will be deducted from the available Credit on the earliest activated Top-up Voucher first.
g) Multifunctional Top-up Vouchers are not redeemable for cash and will expire if you do not use all the related Credit within the period or before the deadline stated on or with the Top-up Voucher itself.
h) The Credit and Debit Card payments are processed by the Vectone Group company Chillitalk Limited (registered in the the United Kingdom under number 5506630, registered office at 54 Marsh Wall, London E14 9TP, United Kingdom) (“Merchant”) on behalf of Vectone Mobile Belgium SPRL (registered in Belgium under number 0846489504, registered office at Avenue Louise 523, 1050 Brussels, Belgium)
i) The PayPal payments are processed by the Vectone Group company Vectone Network Limited (registered in the United Kingdom under number 8693390, registered office at 54 Marsh Wall, London E14 9TP, United Kingdom) (“Merchant”) on behalf of Vectone Mobile Belgium SPRL (registered in Belgium under number 0846489504, registered office at Avenue Louise 523, 1050 Brussels, Belgium)
j) Customers who are using PayPal to top up their account will not be able to use the Call Credit Transfer option. This restriction is not applicable to other means of payment.
k) Security of your personal information: Vectone Mobile uses advanced security technologies and procedures to protect your personal information from unauthorised access. Your details, credit card numbers and PINs are protected with Secure Socket Layer (SSL) encryption when transferred over the internet.
6.Paysafecard Payment
For cross country top up charges, we advice our customers to visit paysafecard’s T&Cs to know more about the exchange rate fees. To find out the applicable exchange rate,
please visit https://www.paysafecard.com/currency-calculator.
7. Use of Services and your obligations
a) You agree NOT to use the Services and NOT to permit any third party to use the Services:
i. for anything unlawful, immoral or improper;
ii. to make offensive or nuisance communications in whatever form, or to make or receive reverse charge calls;
iii. with equipment that is not approved for use with the Network including, but not limited to, SIM-boxes and SIM-gateways;
iv. to supply goods or services to any third party;
v. to send, receive, upload, download or otherwise facilitate any material which is offensive, indecent, defamatory, of a menacing nature, a nuisance, a breach of privacy, an infringement of copyright or any other intellectual property right or otherwise unlawful;
vi. to gain access to the services of any third party voice over internet protocol calling provider unless expressly permitted by us;
vii. to transmit a Virus; and
viii. for the purposes of providing telephony and/or other services to third parties which rely on the Services.
b) You agree TO:
i. give us any information we reasonably request;
ii. follow our reasonable instructions;
iii. comply with the instructions and demands of other networks where you are roaming;
iv. to inform us of any changes in your contact details where you have previously registered these with us. Where you fail to do so you agree that delivery of notice to the contact details we have is effective; and
v. tell us of any claim as soon as possible.
c) Fair use policies may apply to specific Services that we provide to you. Where they do we will post them on our website and you agree to abide by them.
d) Any failure to comply with any of the terms of this clause 6 is a breach of this Agreement that entitles us to terminate this Agreement.
e) In accordance with applicable regulation you agree not to transfer any active prepaid Vectone Mobile SIM card to any third party except:
i. To a family member (parents, grand-parents, children, grand-children, brothers or sisters);
ii. To your partner or a person you made a legal declaration of cohabitation with
iii. To a person to whom you are the legal guardian;
iv. To a physical person delivering services for you when you are a legal entity, if previous authorised by us (in this case the legal entity shall keep an up to date list of all physical persons using Vectone Mobile SIM);
v. To a third party after prior identification with us;
vi. If the prepaid card was bought for intelligence and security services, police services or public authorities listed by ministerial ruling.
8. Cancellations / Returns of Goods
a) Where you order Goods from us and we have confirmed acceptance of your order the following terms apply:
i. If Vectone Mobile SIM is defective, you must inform us within 7 days. If you fail to do, you are deemed to have accepted Vectone Mobile SIM.
ii. Where a claim of defect or damage is made we shall deactivate the Services and/or Goods. If on inspection / investigation we find the Goods and/or Services to be defective, you shall be entitled to provision of replacement Goods/Services of the same type and denomination.
iii. In addition to the rights set out herein, you may have statutory rights under customer protection laws and regulations:
In accordance with article VI. 45 and following of the Economic Code, you have rightof withdrawal within 14 days from the date of receipt of goods or from your acceptation of the offer for the delivery of services, without having to justify your choice or to pay any penalty, however you are subject to payment of return fee. Withdrawal of your consent shall be express and non-equivocal. Withdrawal can be communicated by returning the attached form.
Where the consumer wishes to use the Services before the end of the withdrawal period, the service provider collects his express consent and request on paper or on a durable medium. The consumer who has exercised his right of withdrawal after the beginning of the provision of services, he should pay for the services delivered between the beginning of delivery of the services and the withdrawal date. No amount is owed by the consumer who has exercised his right of withdrawal if his express consent has not been collected or if the professional has not respected his information duties.
To legitimately exercise your right of withdrawal, you shall write to our Customer Service at Vectone Mobile Belgium SPRL, Avenue Louise 523,1050 Brussels, Belgium or by e-mail to support@vectonemobile.be, making sure that your request reaches us before the expiry of the withdrawal period.
When you notify us of your intention to use your right of withdrawal, We proceed with the refund of all amounts you have paid to us, except delivery charges exceeding the standard delivery method, and via the same mean of payment as the one you used, within 14 days of the date on which we received your request for withdrawal. Regarding sale of Goods, we may defer the refund until We have received the goods or a proof that you have sent back the goods to Us, whichever is the earlier. Please note that according to the law you shall return these Goods to us within 14 days from the date of your withdrawal and that return costs shall be borne by you.
9. Suspension of the Services
a) We may suspend or cease supplying the Services to you without warning where:
i. You are in breach of one or more terms of these terms and conditions or someone who uses your Vectone Mobile SIM or Equipment is in breach of them;
ii. the Network breaks down or needs maintenance. Vectone Mobile tries to minimise these cases;
iii. anyone who uses the Equipment or a Vectone Mobile SIM does not keep to the conditions of this Agreement; and
iv. your use of the Services damages the Network or puts the Network at risk.
b) Where we suspend this does not affect your obligation to pay the Charges, save in the event of suspension or disconnection as a result of our maintenance of the Network which extends beyond three days and affects the entire Network in which case we will not charge any service Charges for the period in which you cannot use the Services.
c) We may apply a fee to reconnect the Services where we have suspended them and/or disconnected any Vectone Mobile SIM from the Network under 7.(a)i., 7.(a)iii. or 7.(a)iv.
d) Our right to suspend the Services under this Clause 7 does not affect any other rights we have to suspend or terminate this Agreement.
e) We may suspend Services at any time if you do not provide us with requested information of identification within the time limit specified by us.
10. Termination
a) Where you do not use the Services at least once every 120 days your Vectone Mobile SIM will be disconnected from the Network, this Agreement will be terminated, any multifunctional Top-up Voucher recorded on your Account that has not expired will be forfeited and you will lose your Number.
b) The validity of each top up is 90 days. Post the 90 days validity period, the credit will expire and the customer will not be entitled to a refund of the expired credit.
c) We may also terminate this Agreement IF:
i. You are in breach of any term of this Agreement which is incapable of remedy or where you are in breach and we have asked you to remedy that breach but you have not within 7 days of our asking you to do;
ii. We suspend it in accordance with Clause 7;
iii. become insolvent or are made bankrupt; or
iv. We are no longer allowed to operate the Network or provide you with the Services.
11. Notice
All written notices to us have to be sent to:
Vectone Mobile Belgium SPRL,
Avenue Louise 523,
1050 Brussels 
Belgium
12. Limitation of Liability
a) Except for injuries or death resulting from our negligence, our liability to you under this Agreement is limited to € 3,000 per incident and related incidents and a maximum of € 6,000 over a 12-month period. Notwithstanding the foregoing, we cannot be held responsible for any loss of revenue, of business or of profit, or for any loss or damage that was not reasonably foreseeable upon your acceptance of this Agreement.
b) We cannot be held liable in the event that we are unable to fulfil Our obligations under this Agreement due to an unforeseeable event beyond Our control.
c) We cannot be held liable in case We cannot deliver the Services due to the maintenance of our Network.
d) In the event of loss or theft of the Vectone Mobile SIM, you remain liable for all Costs incurred until you notify us of the loss or theft, including, but not limited to, in case Your Vectone Mobile SIM is cloned.
e) We cannot be held liable for the content you can access, upload or download, willingly or unwillingly, by using the Services, except for the content that we make directly available to you.
f) This Article 12 shall survive the termination of this Agreement.
g) All calls to Customer Service are recorded for training purposes.
13. Third Parties
a) This Agreement does not confer any right to third parties that are not a party to this Agreement in accordance with Article 1165 of the Civil Code.
b) Notwithstanding the foregoing you may be capable of contracting with one or more third party when you use the Services. Where you contract with a third party whilst using the Services you confirm and understand that we are not a party to that Agreement even where payments due to that third party are deducted from Multifunctional Top-up Vouchers recorded against your Account.
14. Amendments
a) We may make reasonable amendments to the Agreement on giving you at least one month notice;
b) If an amendment to the Basic Services has, or is likely to cause, a material detriment to the Service and is not as a result of a requirement by any regulatory authority or for legal reasons, we will give you notice and unless you terminate this Agreement by giving us notice in writing during that period the amendments will apply once that notice period has run out;
(c) We may also change your Number where we reasonably require. Where we do so, we will give you prior notice and explain why;
(d) Amendments will also be published on the website www.vectonemobile.be and you agree that the publishing of these notices has the same effect as us giving you written notice by post.
General
(a) You may not transfer any rights or responsibilities under this Agreement without our expressed written consent;
(b) We may assign this Agreement at any time without your prior consent provided that such assignment does not affect the Services;
(c) Failure by us to enforce any of the terms of this Agreement shall neither be construed as a waiver of any right or remedy nor shall in any way affect the validity of this Agreement, or any part thereof, and no waiver of a breach of this Agreement shall constitute a waiver of any other breach;
(d) Termination of this Agreement shall not operate as a waiver of any breach by you of any of the terms of this Agreement and shall be without prejudice to our rights or remedies which might arise as a consequence of such breach, or which may have accrued up to the date of such termination;
(e) A finding that a term of this Agreement is, or has become, invalid, illegal or unenforceable in any respect under governing law shall not affect or impair the validity, legality or enforceability of any other terms of this Agreement so long as the purpose of this Agreement is still capable of performance;
(f) This Agreement is governed by the Laws of Belgiu; and any dispute arising out of this Agreement is subject to the jurisdiction of the Courts of Belgium;
 

Pay Monthly T&Cs

The Services under the Agreement are provided to you by Vectone Mobile Belgium SPRL, a company registered in Belgium under company number 0846489504, VAT Number BE 0846489504 trading as Vectone Mobile (hereinafter “Vectone Mobile”, “we”, “our” and “us”).
No part of this Website is intended to constitute a contractual offer capable of acceptance. This Agreement is deemed to occur upon our acceptance of your request for Services. You therefore are deemed to accept these conditions when you use your Vectone Mobile SIM Card to access the Network.

1. Definitions
In this Agreement the following terms shall have the following meanings:

Account means collectively the airtime account and the online website facility My Vectone that we use to record your Charges;  Personal Information, Payment Information and credentials used by Users to access paid content and / or any communications System on the Website;

Additional Charges mean the additional costs that you will be charged. The Additional Charges and terms and conditions for Additional Services are available on our Website and can also be obtained from our Vectone Customer Services Team;

Additional Services are services that we offer which incur Additional Charges. The Additional Services include promotional offers (offered from time to time), Roaming and any other additional service that we may offer which incurs Additional Charges. These Additional Services are not included in your Allowance and will be added to the Services when you request them, or where we do not require you to request them, when you use them;

Agreement means the agreement between you and us for the Services which these Terms and Conditions apply to;

Allowance means the allowance of Services that we provide to you for an agreed recurring monthly Charge;

Billing Date means the first day of the relevant calendar month;

Charges are the charges applicable for the Services including, but not limited to, usage charges, Allowance charges and the charges applicable for any Additional Service that you order from us or use;

Customer means a person acting for purposes outside his/her business;

Vectone Customer Services Team means the support team who will be able to deal with any queries or questions relating to the Goods and Services as set out in our Website. Contact details are set out in clause 10;

Automatic Bank Transfer means an instruction that you give to your bank to automatically debit your account in accordance with SEPA Direct Debit,

Equipment is any equipment you use to access the Services where that equipment is approved for use on the Network by us;

Goods mean the goods you agree to purchase from us which goods give access to the Services;

Merchant means Vectone Group companies collecting payments on behalf of Vectone Mobile Belgium SPRL;

Minimum Term means the minimum period for which you have agreed to receive your Allowance;

Network means the mobile communications network we use to provide you with the Services;

Number means the mobile telephone number we assign to you or which you port to us which is associated with your Account;

Payment Information means any details required for the purchase of Goods from this Website. This includes, but is not limited to, credit / debit card numbers, bank account numbers;

Personal Information means information we hold about you that you provide to us or which we collect whilst providing the Service to you and includes but is not limited to personal data and traffic data;

Roaming means an Additional Service which allows you to use networks in foreign countries to use the Services whilst abroad. Additional Charges apply to roaming;

SIM Card means a subscriber identity module (SIM) which stores data for GSM mobile users such as numbers, personal security keys and stored messages;

Services mean your Allowance and any Additional Services that we provide to you which you access using a Vectone Mobile SIM;

System means any online communications infrastructure that Vectone Mobile makes available through the Website either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;

Terms and Conditions mean the conditions applicable to the pay monthly bundles described hereby;

User/Users means any third party that accesses the Website and is not employed by Vectone Mobile and acting in the course of their employment;

Vectone Mobile means Vectone Mobile Belgium SPRL, a company registered in Belgium under company number 0846489504 registered office address Avenue Louise, 523, 1050 Brussels;

Vectone Mobile SIM Card means a SIM card provided to you by us that remains our property and which when used with the Equipment grants you access to the Services;

Virus is a computer program that can corrupt, damage or destroy a computer system of its data without the permission and/or knowledge of the user of the system it infects;

Website means the website that you are currently using www.vectonemobile.com and any subsequent domain including www.vectonemobile.be;

 2. Agreement and Minimum Term
(a) This Agreement is formed once we accept a request for Services from you.
(b) Once the Agreement is formed, we will open an Account for you and provide you with a Number.
(c) Where we provide you with a Vectone Mobile SIM we will activate your Allowance when the Agreement is formed. This is however subject to Automatic Bank Transfer approval and validation checks.
(d) A Minimum Term applies to the Agreement and is as set out in your Allowance. The Agreement will continue for the Minimum Term and you are liable for the Charges for the Minimum Term.
(e) The Agreement may be cancelled prior to the expiry of the Minimum Term in accordance with clause 9.
(f) When the Minimum Term expires, the Agreement will renew automatically for further periods of thirty (30) days unless and until terminated in accordance with clause 9.

 3. Vectone Mobile SIM
(a) You agree to take all reasonable steps to prevent damage to or loss or abuse of the Vectone Mobile SIM.
(b) If your Vectone Mobile SIM is lost, stolen or damaged such that it no longer allows you to access the Services you must report it to Vectone Customer Service Team as soon as possible. We may charge you for a replacement Vectone Mobile SIM.

4. Services
(a) We aim to enable you to always use the Services. Unfortunately these may be affected by matters beyond our control, including but not limited to the weather, other networks and faults, or by our maintenance of the Network.
(b) We will make all reasonable efforts to avoid periods of unavailability and to try and resolve any problems within our control as soon as possible.
(c) We use reasonable efforts to make commercial arrangements to enable Roaming but we cannot and do not guarantee the quality and coverage of foreign networks.
(d) Vectone Mobile reserves the right to withdraw or suspend the Services or to disconnect you if we suspect that this offer is being used for commercial purposes, for conferencing, or if it is not being used in a handset (in a SIM box for example), or if they are used to serve as an affiliate modem or a redirect gateway.
(e) Tethering of up to 10GB mobile data is permitted; post which, it might result into suspension of your services.

 5. Charges and Payment
(a) Upon receipt of a request for Services, we will collect payment for the first month’s Allowance Charges by credit or debit card. Where you request Services on a date other than the Billing Date, any excess Allowance Charges paid for the first month’s Allowance Charges will be credited to the second month’s Allowance Charges.
From the second month of your subscription onwards, your Allowance will be invoiced monthly in advance on the Billing Date. The Allowance Charges will be taken by SEPA Direct Debit from the bank account associated with your Account on or on after the 10th of each month.
Allowance Charges will be charged regardless of whether or not you have used all of your Allowance in the relevant month. You may elect to make a payment by credit or debit card instead of Automatic Bank Transfer provided this is done prior to the 7th day of the month, Payments by credit or debit card may incur an administration charge of €3 except for interim payments made pursuant to clause 5(d) below.
In order to avoid any Services suspension due to failed Automatic Bank Transfer payments, Customer may set up a credit card as an alternative payment method. The credit card details can be provided by Customer at the time of registration with Vectone Mobile or by updating your Account details. Where applicable, Customer acknowledges and agrees that we may continue to collect the next scheduled Allowance Charges payment from the credit card after any failed Automatic Bank Transfer payment.
(b) All additional Charges will be invoiced on the Billing Date and charged monthly in arrears on or after the 10th of each month. Unless you have elected to pay by credit or debit card prior to the relevant as set out in 5(a), Charges will be taken by Automatic Bank Transfer and Charges will be collected by SEPA Direct Debit processed by Chillitalk Limited (registered in the United Kingdom under number 5506630, registered office at 54 Marsh Wall, London E14 9TP, United Kingdom) (“Merchant”) on behalf of Vectone Mobile Belgium SPRL.
(c) The Charges are available online at https://www.vectonemobile.be/en/rates/national-international-rates and from our Vectone Customer Service Team. Itemised bills are available by accessing your Account through our Website and these may be provided by a third party. You must pay all Charges before the due date as set out on your bill and such Charges must be paid by Automatic Bank Transfer. Where you fail to pay the Charges by the due date and/or by Automatic Bank Transfer, we may charge you a late payment fee of 2% of the total amount due and you will be responsible for any administration and/or collection fees we incur in the recovery of the late Charges. We may also debit the Charges due from the credit/debit card supplied by you. Please note we may also elect to terminate the agreement pursuant to clause 9.
(d) A credit limit equal to your monthly Allowance Charge will apply to your Account. Where your Account exceeds this credit limit, we may suspend your access to the Services. You are responsible for checking that your Account does not exceed the credit limit. We may request that you make an interim payment prior to restoring your Account; this shall not exceed the Charges due in your Account.
(e) We wish to remind our Customers that you will be subject to extra credit limits should you go beyond your monthly Allowance. This limit will only effect calls and texts - but not your data usage.
(f) Where you elect to switch your subscription to another Allowance, you will remain on and be charged your current Allowance until the next Billing Date where your new Allowance will be activated.
(h) The credit and debit card payments are processed by the Vectone Group company Chillitalk Limited (registered in the United Kingdom under number 5506630, registered office at 54 Marsh Wall, London E14 9TP, United Kingdom) (“Merchant”) on behalf of Vectone Mobile Belgium SPRL. Customer acknowledges and agrees that he/she shall revert any dispute concerning Automatic Bank Transfer / debit or credit card payment exclusively to Vectone Customer Service Team. In the event that Customer will dispute the Automatic Bank Transfer/ debit or credit card payments not in compliance with the above provisions, Vectone Mobile reserves the right to suspend the Services.
(i) Security of your personal information: Vectone Mobile uses advanced security technologies and procedures to protect your personal information from unauthorised access. Your details, credit card numbers and PINs are protected with Secure Socket Layer (SSL) encryption when transferred over the internet.

6. Use of Services and your obligations
(a) You agree NOT to use the Services and NOT to permit any third party to use the Services:
i. For anything unlawful, immoral or improper;
ii. To make offensive or nuisance communications in whatever form, or to make or receive reverse charge calls;
iii. With equipment that is not approved for use with the Network including, but not limited to, SIM-boxes and SIM-gateways;
iv. To supply Goods or Services to any third party;
v. To send, receive, upload, download or otherwise facilitate any material which is offensive, indecent, defamatory, of a menacing nature, a nuisance, a breach of privacy, an infringement of copyright or any other intellectual property right or otherwise unlawful;
vi. To gain access to the services of any third party voice over internet protocol calling provider unless expressly permitted by us;
vii. To transmit a Virus; and
viii. For the purposes of providing telephony and/or other services to third parties which rely on the Services.

(b) You agree TO:
i. Give us any information we reasonably request;
ii. Follow our reasonable instructions;
iii. Comply with the instructions and demands of other networks where you are Roaming;
iv. To inform us of any changes in your contact details where you have previously registered these with us. Where you fail to do so you agree that delivery of notice to the contact details we have is effective; and
v. Tell us of any claim as soon as possible
vi. Pay the Charges as they fall due.

(c) Fair use policies may apply to specific Services that we provide to you. Where they do we will post them on our Website and you agree to abide by them.
 
(d) Any failure to comply with any of the terms of this clause 6 is a breach of this Agreement that entitles us to terminate this Agreement.

7. Cancellations and returns of Goods
Where you order Services and/ or Goods from us and we have confirmed acceptance of your order the following terms apply:
(i) If the SIM Card is defective, you must inform us within 14 days. If you fail to do, you are deemed to have accepted the SIM Card.

(ii) Where a claim of defect or damage is made we shall deactivate the Services and/ or Goods. If on inspection / investigation we find the Goods and / or Services to be defective, you shall be entitled to provision of replacement Services of the same type and denomination.

(iii) In addition to the rights set out herein, you may have statutory rights under the consumer protection legislation as follows:
                (1) In accordance with the provisions of Articles VI. 45 et seq. Of the Code of Economic Law, and in case you subscribe to the Services or order some Goods on our Website, you have the right to cancel the Agreement within 14 days from the date you have ordered the Services or from receipt of the Goods.
                (2) For the right of cancellation to be validly exercised, you shall inform us in writing by completing the cancellation form attached, annex 1 of those Terms and Conditions.
                (3) The form duly completed and signed shall be sent to Vectone Customer Services Team at support@vectonemobile.be and shall be received by Vectone within the 14-day period. The Customer shall bear all return costs, if any.
 
                (4) In accordance with provisions of Articles VI 45 §1 8° and 10° of the Code of Economic Law, you confirm that Vectone Mobile informed you of your rights regarding the right of cancellation and that you expressly requested for the Services to be implemented and delivered to you before the end of the 14-day period. Consequently, if you start using the Services before the 14-day period elapsed, you understand that you will be charged by Vectone Mobile for the Services used before the cancellation request reached us. By using the Services in full before the cancellation request reaches us, you understand that you will not be eligible to any refund.
                (5) If the Customer is eligible to any refund regarding the above, Vectone Mobile shall proceed within 14 days from receipt of the cancellation request, or of the Goods, if any.

(iv)If you have not received the Vectone Mobile SIM within 14 calendar days from the order date, please kindly inform us with no delay and upon confirmation in writing Vectone Mobile will proceed with the cancellation of the order and will refund you the amount paid for the undelivered SIM Card.

8. Suspension of the Services
(a) We may suspend or cease supplying the Services to you without warning where:
 
  1. You are in breach of one or more terms of these Terms and Conditions or someone who uses your Vectone Mobile SIM or Equipment is in breach of them;
  2. the Network breaks down or needs maintenance. Vectone Mobile tries to minimise these cases;
  3. your use of the Services damages the Network or puts the Network at risk.
(b) Where we suspend the Services, this does not affect your obligation to pay the Charges, save in the event of suspension or disconnection as a result of our maintenance of the Network which extends beyond three (3) days and affects the entire Network in which case we will not charge any service Charges for the period in which you cannot use the Services.

(c) We may apply a fee to reconnect the Services where we have suspended them and/or disconnected any Vectone Mobile SIM from the Network under 8. (a)i., or 8.(a)iii.

(d) Our right to suspend the Services under this clause 8 does not affect any other rights we have to suspend or terminate the Agreement.

 9. Termination
(a) Either party may cancel the Agreement on giving at least thirty (30) days’ written notice which is subject to prior SIM Card holders’ validation. If the validation check fails, your contract will not be terminated. Where you cancel the Agreement, you must pay the Charges due on your Account including Allowance Charges due for the remaining Minimum Term, if any. These outstanding Charges will be collected by Automatic Bank Transfer or where you elect to do so or the Automatic Bank Transfer fails, from your credit or debit card. For the avoidance of doubt, porting your Number to another communications provider has the effect of terminating the Agreement.
It is Customer’s responsibility to pay all the outstanding Charges due before cancellation. Once the outstanding dues are paid, Customer must cancel the Automatic Bank Transfer setup with their bank.

(b) You may also terminate the Agreement where Vectone Mobile is in breach of a material term of the Agreement which is not remedied within 14 days of you asking us to do so.

(c) We may terminate this Agreement IF:
  1. You are in breach of any term of this Agreement which is incapable of remedy or where you are in breach and we have asked you to remedy that breach but you have not within 7 days of our asking you to do;
  2. We suspend it in accordance with clause 8;
  3. You become insolvent or are made bankrupt; or
  4. We are no longer allowed to operate the Network or provide you with the Services.
  5. the Automatic Bank Transfer approval set out in clause 2(c) fails or is cancelled by you, in which case we will debit the Charges due (including an amount equivalent to the 30 day notice period referred to in 9(a) above) from the credit/debit card supplied by you and the Agreement will be deemed terminated.
 10. Notice
All written notices to us have to be sent to:
Vectone Mobile Belgique SPRL
Vectone Customer Service Team,
Avenue Louise 523,
1050 Brussels
Belgium.
support@vectonemobile.be

11. Liability
(a) Save for personal injury or death as a result of our negligence our liability to you under this contract is limited to €3,000 for an incident and all related incidents and a maximum of €6,000 in any 12 month period. Notwithstanding the foregoing, we are not liable to you in any way for any loss of income; business or profits; or for any loss or damage that was not reasonable foreseeable when you entered into this Agreement.

(b) We are not liable to you where we cannot fulfil our obligations under this Agreement as a result of something beyond our reasonable control and expectations.

(c) We are also not liable to you where we are unable to provide the Services as a result of the maintenance of our Network.

(d) Where you lose the Vectone Mobile SIM or it is stolen you remain liable for any Charges incurred whilst the Vectone Mobile SIM is not in your possession but before you tell us that is has been lost or stolen. This includes, but is not limited to cases where your Vectone Mobile SIM is cloned.

(e) If as part of the Services we enable you to access the internet you agree that we are not liable for any content that you access, upload or download whether knowingly or not, except for content that we make available to you directly.

(f) This clause 11 survives the termination of this Agreement.

12. Third parties
This Agreement shall not confer any benefit on a third party under the article 1165 of the Civil Code.

13. Amendments
(a) We may make reasonable amendments to the Agreement, including to the Terms and Conditons, on giving you one (1) month notice.

(b) We may also change your Number where we reasonably require. Where we do so, we will give you prior notice and explain why.

(c) Amendments to the Agreement and/or to the Terms and Conditions will be published on the Website and you agree that the online publication has the same effect as a written notice sent by post to your personal address.

(d) Upon modification of the Terms and Conditions by Vectone Mobile, you shall be allowed to terminate the Agreement at no extra cost by informing us in writing, at the latest within 15 days from the publication of those modifications on the Website, unless Vectone Mobile is requested by the Belgian or European authorities, or by a Court decision or a Regulatory authority decision to modify the Agreement and / or the Terms and Conditions.

14. General
(a) You may not transfer any rights or responsibilities under this Agreement to any third party without our expressed written consent.

(b) We may assign this Agreement at any time without your prior consent provided that such assignment does not affect the Services.

(c) Failure by us to enforce any of the terms of this Agreement shall neither be construed as a waiver of any right or remedy nor shall in any way affect the validity of this Agreement, or any part thereof, and no waiver of a breach of this Agreement shall constitute a waiver of any other breach.

(d) Termination of this Agreement shall not operate as a waiver of any breach by you of any of the terms of this Agreement and shall be without prejudice to our rights or remedies which might arise as a consequence of such breach, or which may have accrued up to the date of such termination.

(e) A finding that a term of this Agreement is, or has become, invalid, illegal or unenforceable in any respect under governing law shall not affect or impair the validity, legality or enforceability of any other terms of this Agreement so long as the purpose of this Agreement is still capable of performance.

(f) This Agreement is governed by the Laws of Belgium and any dispute arising out of this Agreement is subject to the jurisdiction of the Courts of Belgium.

(g) Notwithstanding the above you may be able to refer a dispute arising out of this Agreement for alternative dispute resolution pursuant to our customer complaints team (which can also be requested from our  Vectone Customer Service Team) at support@vectonemobile.be.

15. Switching from PAY AS YOU GO to PAY MONTHLY
Customers who decide to switch from PAY AS YOU GO to PAY MONTHLY will lose the benefit of any outstanding credit, offer and/or bundle registered on their Account and will need to pay the full price of their PAY MONTHLY subscription, regardless of the amount of outstanding credit on their Account at the time they decide to switch.

16. Allowance Specific Terms
i. All bundle minutes/texts/internet exclude Roaming use, calls to international destinations and calls/texts to number translation services, premium rate numbers, special numbers and personal numbers.
ii. Standard pay as you go rates apply to any usage in excess of your bundle Allowance (or fair use policy limits) and for usage Charges for Additional Services or Services not included in your Allowance.
iii. Fair usage policy: In order to avoid fraudulent and/or commercial misuse, SMS usage is subject to a fair use policy.
iv. Vectone reasonably suspects that you are not acting in accordance with this policy where we consider that the usage was illegitimate (for instance in case of abusive, unusual or fraudulent usage).
v. The Minimum Term of all bundles is thirty (30) days.

17. Using data while Roaming
i. Customer will receive notification on your monthly data limit.
ii. Customer will be automatically limited to €50.
iii. Customers will be notified at 80% and 100% of their monthly data limit.
iv. Once Customer reaches 100% of data limit, data usage will be blocked.
v. Data usage will also be notified at the next charging point when you are in Belgium and Europe and for the rest of the world we will notify you of your usage at midnight in Belgium.

18. Portability request
(a) You are entitled to transfer you Number to another operator. If you would like to do so, please contact the new operator that will introduce a request with us on your behalf to transfer the Number and terminate the Agreement, clause 9 of the Terms and Conditions will be applied.
(b) Please note that only activated Number allocated to you can be ported to another operator. If we already received a valid porting request on your behalf for the same Number, we will not be able to proceed with the second porting request.
(c) Upon termination of the Agreement following a port out of the Number, we will send you a final bill.
(d) We strongly advise you not to cancel any Automatic Bank Transfer until your final bill is fully settled.
 
MANDATORY WITHDRAWAL FORM
Please complete this form if you would like to cancel the services and/or the goods
To
Vctone Mobile Belgium SPRL
Avenue Louise, 523
1050 Brussels
BELGIUM
 
I (*) / We (*) hereby notify you of my (*) / our (*) withdrawal from the agreement on the sale of the following good (*) /on the provision of the following service(s)/good(s) (*):
 
 
Ordered on (*) /received on (*): ___________________________________________________
Name of the customer(s): __________________________________________________________
Address of the customer(s): ________________________________________________________
 
Signature of the customer(s): _______________________________________________________
 
Date: _________________________________________________________________________
(*) Delete as appropriate.
Please send this form by registered letter with acknowledgment of receipt to the address above or by email to support@vectonemobile.be