The following is a list of frequently asked questions about the Vectone Mobile PAYG service. If you have a question that is not answered here, our Customer Services team are happy to help.

Can I make international calls with my Pay Monthly SIM?

Yes, you can make cheap international calls using your Vectone Pay Monthly SIM. Please note that your inclusive minutes are not valid for international calls. To check our latest Pay Monthly international rates click  here.

Are there any Roaming charges if I go abroad?

 Outgoing calls will be charged at set rates dependent on the country and network the call is made from and to.

What does Roaming cost?

To find out your call rate to any destination while you’re roaming outside of the  UK simply key in *108* followed by the recipient’s number followed by the #  key, and press the call button. The per-minute call rate from your current location will automatically display on your mobile screen.

How do I sign up for Roaming?

This is done automatically for you when you use a Vectone Mobile SIM. This service is not available to customers of other networks.

Do I need to dial an access number when calling abroad?

 No – simply dial direct. The call savings you make will be handled when Vectone Mobile routes the call to your destination.

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